FAQ

Frequently Asked Questions

Here are some answers to questions you may have

  • What is GAMES ON WHEELS?

    GAMES ON WHEELS is a mobile video game party service. Our specialized vehicles (aka “Mobile Video Game Theatres”) are equipped with high-end electronics and the latest gaming systems from Microsoft Xbox, Nintendo Wii and Sony Playstation. We go to homes and other locations for parties and special events. Our vehicles are totally self-powered and climate-controlled to operate all-year round.

  • Who books GAMES ON WHEELS?

    Although GAMES ON WHEELS was developed to meet the needs of busy parents looking for birthday party ideas, we also do corporate events, fundraisers, festivals, office parties, graduations, sports team parties and just about any other group celebration. We offer a fun and hassle-free way to entertain both kids and adults.

  • How Do I Book A Party Or Event?

    Complete the online booking form or call 416-50GAMES (504-2637) in Toronto/GTA or 1-855-55GAMES (554-2637) Ontario Toll-Free.

  • How do I reserve my event date?

    To hold your event date, we require a major credit card – Visa or Mastercard.

  • What if I want to cancel or reschedule?

    Cancellations: You will not be charged if you cancel at least 14 days in advance of your party/event date. Cancellations within 14 days of your party/event date are subject to a $250 cancellation fee.

    Rescheduling: You can reschedule to another date at anytime without penalty. You must confirm your rescheduled date at the time of your request or we reserve the right to charge the full fee on your original scheduled date. Rescheduled dates must occur within 12 months.

  • What happens on the day of my event?

    We arrive at your location approximately 15 minutes early to park and setup. Our staff prepare the Game Theatre based on your booking request. When it’s ready, your guests are given a short introduction, the doors swing open and the party begins! Our staff are always on-hand to offer tips and handle requests. When it’s over, we simply shut down, pack up and drive off.

  • What if I’m just outside your service area?

    We might be able to book your party if you are relatively close to our service area. You will be assessed a mileage surcharge. Call us with your location – 416-504-GAMES (504-2637) or 1-855-55GAMES (554-2637).

  • When can parties be scheduled?

    We book parties 7 days a week, all year-round. Time slots can range from the first party starting as early as 10am and last party ending as late as 11pm.

  • How much parking space is needed?

    Our vehicles require between 40 to 50 feet in length (4 to 5 car parking spaces) depending on the vehicle you choose.

  • Who supervises the party?

    Every party is hosted by our “Game Coach” staff. Game Coaches have a passion for gaming and their job is to lend expert advice, motivate, and manage the entire party.

  • For children’s parties, what do parents have to do?

    Parents can join in the fun if they wish but adult supervision is only required for children under age 6. Our staff are always present inside the vehicle.

  • How many people do your vehicles accommodate?

    • Up to 20 players at once inside the Party Trailer.
    • Up to 30 players at once inside the Party Bus.
  • Is it okay to tip the Game Coach?

    Not required but encouraged if you feel they did a great job and you would like to give a gratuity.

  • What if I want to book GAMES ON WHEELS for the whole day?

    Whole day and multiple day rates are available. Contact us here or by phone at 416-50GAMES (504-2637).

  • Is there an age-limit?

    GAMES ON WHEELS is appropriate for all ages however children under 6 must be accompanied by an adult.

  • Can I bring food and/or drinks inside the vehicle?

    No food or drinks are permitted inside our vehicles whatsoever.

  • Can I select the games?

    Yes. Part of the booking process asks what games or types of games you would like us to provide. We bring a full library of games to every party, however you can restrict the games to prohibit violent and mature content.

  • How do I make sure the games are age-appropriate?

    You can simply request “no violence” or “no mature content” in your booking request. We can also restrict the games based on ESRB ratings www.esrb.org or by specific titles (e.g “No Call of Duty!”). Our staff will reconfirm with you when they arrive.

  • What about bad weather?

    Our vehicles are climate-controlled with built-in heating and air-conditioning units. We provide our service all year-round however in the event of a severe weather warning issued by Environment Canada (ice and heavy snow storms, flooding, lightning and thunderstorms), we reserve the right to reschedule your event to ensure the safety of your guests, our staff and equipment.

  • What if I have questions that are not answered here?

    Send an email to info@gamesonwheels.ca  or call us at 416-50GAMES (504-2637) or toll-free 1-855-55GAMES (554-2637).

Games On Wheels The Most Amazing Video Game Party Comes Right To Your Doorstep!
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